What You Can Expect.
Relax and rejuvenate with the highest level of service possible.
Before Your Massage.
First, we are honored that you have chosen us for your massage needs. We are committed to our vision of seeing that you are getting the best service, the best therapy, and the greatest experience possible at every appointment. We pride ourselves on building a long-lasting trusting relationship with you.
Our online schedule shows our availability up to 90 days at at time. To make an appointment the only information required will be your first and last name, email and phone number. Once you make an appointment, you will receive an email confirmation of your appointment as well as a 48 hour reminder email/text of your upcoming appointment.
You have the option to prepay for your appointment at the time of scheduling or at anytime prior to your appointment online. Otherwise, payment will be due at the conclusion of your appointment.
If you have prepaid for your appointment and that appointment is cancelled, the dollar amount will automatically go into your account under store credit to be used at a future appointment. If you’d like a refund instead, please contact us and we can manually request it.
You will have an opportunity to complete a Client Intake Form online to ensure that you receive the finest massage service(s). We ask that you fill out this online Intake Form prior to your appointment. Because massage should not be performed under certain medical conditions, please answer all questions honestly. You and your therapist will discuss the desired outcome of your session at your appointment.
Please arrive 5 minutes early if you have not filled out your Intake Form online. If you have, you can arrive at your scheduled time or a few minutes prior. If you arrive earlier than 5 minutes to your appointment the door may be locked and massages are in progress, so we ask that you do not knock on the door and please just know your therapist will unlock the door shortly. Please always plan on an extra 10-15 minutes being added to your appointment due to a casual intake & non-rushed aftercare so that your on-table service time will not be compromised.
Please note, for safety reasons, no one (e.g. your children) will be permitted to join you at your appointment.
To accentuate that personal touch and limit exposure to others, your therapist will be the only person you have contact with from your time of entry to checking out.
Lastly, if you wish, your therapist will assist you in choosing an Aromatherapy scent for your massage. Aromatherapy is a complementary service and is for inhalation purposes only.
During Your Massage.
Your massage session will take place in one of our four treatment rooms: Bliss, Serenity, Tranquility, or Harmony. They are all warm, comfortable, safe, secure and quiet. Every massage room including the waiting area has air purifiers. Soft music will be played to help you relax; please let your therapist know if you’d like the volume adjusted. You will lie on a heated, extra wide, extra long, memory-foam table that is specially designed for your comfort. Your therapist will be more than happy to make any changes to this environment so that you get the utmost out of your session. Please just ask!
Most massage and bodywork techniques are traditionally performed with the client unclothed; however, you should undress to your level of comfort once the therapist leaves the room. *You will remain clothed for your Chair Massage, Foot Soak, and Reflexology sessions.
You will be properly draped with a sheet and blanket at all times to keep you warm and comfortable. Only the area being massaged will be undraped. But even then, if you request, the massage can be performed through a sheet.
That perfect session may be very different from session to session depending on your needs. The specific techniques incorporated in any session always depends on what is most appropriate and effective for you. Often a combination of different techniques works well for successful results. That is why you will not see a difference in our prices between Swedish and Deep Tissue.
Our therapists will adjust pressure, temperature, and product used per your request. Currently, our therapists use unscented oil on your body and unscented lotion on your feet. You may request the therapist to work longer on some areas, shorter on others, or avoid any part. This is your time and we will accommodate your needs to the best of our ability. If you request a “full body massage” that will traditionally include your face/scalp, arms/hands, back, neck, hips, front and back of your legs, and your feet. We do not perform abdominal massage.
The massage/bodywork you will receive is provided for the basic purpose of relaxation and relief of muscular tension. Please inform the therapist at anytime so that the amount of pressure may be adjusted to your level of comfort. Please feel free to ask questions or make comments at any time before, during, or after the session; but also please know if you prefer a silent session you will receive a silent session.
After Your Massage.
After your massage we encourage you to drink water because drinking water helps rehydrate your body, which will help decrease after-treatment soreness if it exists. We offer complimentary mints and chocolate (a sugar-free option is available). The therapist will then briefly go over their assessment if you wish. Payment is due at the conclusion of your time of service and Cash, Visa/MasterCard/American Express/Discover - Credit or Debit, FSA/HSA/HRA Credit Cards are all accepted. *For contactless payment, you can prepay for your appointment online at the time of scheduling or purchase a gift card online prior to your appointment.
Illness Policy.
In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, sore throat, a cough, stuffy nose, the flu, any type of infection, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. Because massage increases your circulation it will make your symptoms worse. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is for your well being, as well as the health of our therapists and other clients.
Please wait until you have been well for at least a week and are symptom free before getting your massage. If you do need to cancel your appointment within our 24 hour cancellation requirement, please call or text us as soon as possible and we will be happy to reschedule your appointment for a time when you are feeling better. The late cancellation fee will be waived. If you have prepaid for you appointment, once that appointment is cancelled, that dollar amount will automatically go into your account under store credit to be used at a future appointment. If you’d like a refund instead, please contact us.
At Apple Blossom Massage we have strived to make a safe and inviting place for you to relax. With every session being specifically tailored to your needs, our number one concern is your comfort and satisfaction. We thank you for your patronage!
Cancellation Policy.
Our days are scheduled to the minute, so we thank you for honoring and respecting our time and we promise to have the same courtesy for you.
If you need to cancel or reschedule an appointment, please contact us within a minimum of 24 hours prior to your scheduled appointment to avoid a cancellation fee of $40. If it’s more than 24 hours before your scheduled appointment you may make any changes necessary online. If you have prepaid for you appointment and cancelled it, the dollar amount will automatically go into your account under store credit to be used at a future appointment. If you’d like a refund instead, please contact us.
Since we turn away other clients to hold your reservation, if you fail to show up for your scheduled appointment you will be charged the FULL PRICE of the originally scheduled session. We will consider you a “No Show” 15 minutes past your appointment start time. Please be advised that you will be billed for that missed session and will be expected to pay for that missed session before scheduling another appointment.
If late arrival is inevitable (no more than 5-10 minutes), please contact us immediately, your service(s) may be shortened in order to keep on schedule. In special cases, and when our schedules will allow, we may be able to & will gladly accommodate a partial or full appointment. Either way you will be responsible for the full fee of the original session.
Our office reserves the right to cancel your client/therapist relationship after two(2) No Show appointments. We also reserve the right to not schedule you for any future appointments if you No Show during your initial (first) appointment.
Per Oregon Law, private areas will not be massaged under any circumstance. Requests for sexual activity will result in an immediate end to the massage session, with the original price charged, authorities will be contacted, and the client will not be rebooked.
We reserve the right to refuse service to anyone for any reason.
